Fortellis / CDK Drive (vendor source) · Service voice AI
AIVA for Fixed Operations Suite
CDK Global
Marketplace or vendor integration claims do not establish customer authorization, exact endpoint access, fees or deployed performance. Recommendations below are editorial hypotheses.
- Workflow and value hypothesis
- Conversational service scheduling with capacity settings and staff transfers. Value hypothesis: use an existing suite capability before adding another assistant.
- Buyer and operating owner
- CDK fixed-operations customer and service manager
- Platform compatibility evidence
- CDK product page describes native scheduler integration and inclusion in Fixed Operations Suite.
- Read/write and API depth
- Scheduler integration is vendor-supported; this grants no independent CDK Drive API access. Exact endpoint permissions were not tested.
- Public pricing
- Vendor says included in Fixed Operations Suite. Suite price, included usage, overages and contract eligibility remain unverified.
- Competition, overlap and possible gaps
- Compare STELLA and other booking agents against the capability already purchased. Duplicate functionality can erase the business case.
- Adoption evidence and limits
- No operational or language-coverage test; inclusion is not a zero-total-cost claim.
- Next research step
- Confirm included usage and appointment types, then test capacity exceptions, transfers and unsupported requests.
Evidence and sources
- CDK Global product evidence — CDK product page describes native scheduler integration and inclusion in Fixed Operations Suite.
- CDK Global supporting integration evidence — Supporting vendor description; not a functional or certification audit.