SERVICE MESSAGING — October 16, 2026 Broad original vendor-source desk research, separated by product scope. Eligible-market denominator is unknown. No live integration, FordConnect certification or exhaustive market coverage is claimed; no restricted marketplace dataset was imported. Not exhaustive; no live integrations verified. Affinitiv (affinitiv) — adjacent_marketing Service-lane conversion texting, recall and retention products; complete current advisor-texting scope unresolved. AutoLoop merged in 2019. Aliases: AutoLoop ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [affinitiv-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: affinitiv-broad-0: Affinitiv: product evidence — https://activate.affinitiv.com/affinitiv-stellantis-approved-solutions-mopar-2025 (checked 2026-10-16; published not recorded) affinitiv-broad-1: AutoLoop merger — https://www.affinitiv.com/blog/affinitiv-and-autoloop-complete-merger/ (checked 2026-10-16; published 2019-09-04) Auto Pro Solutions (auto-pro-solutions) — dedicated_service Advisor texting linked to a route sheet with automated messages, media, estimates and conversation history. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [auto-pro-solutions-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [auto-pro-solutions-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Vendor-reported capability; module and deployment scope require confirmation. [auto-pro-solutions-broad-0] Estimates / repair approval: documented — Vendor-reported capability; module and deployment scope require confirmation. [auto-pro-solutions-broad-0] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [auto-pro-solutions-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): documented — Conversation history; immutable audit log not established. [auto-pro-solutions-broad-0] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: auto-pro-solutions-broad-0: Auto Pro Solutions: product evidence — https://autoprosolutions.com/texting (checked 2026-10-16; published not recorded) AutoEngage (autoengage) — adjacent_ai Lisa SMS service-retention assistant. Vendor claims appointment writeback and native DMS read/write; operation-level testing remains outstanding. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: documented — Vendor names Tekion among connections; precise data and write scope require operation-level verification. [autoengage-broad-0] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [autoengage-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — Vendor-reported capability; module and deployment scope require confirmation. [autoengage-broad-0] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [autoengage-broad-0] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: autoengage-broad-0: AutoEngage: product evidence — https://www.autoengage.ai/ (checked 2026-10-16; published not recorded) Autoflow (autoflow) — independent_repair Repair-shop advisor text manager. Do not assume franchised-dealer DMS integration from this adjacent product. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [autoflow-broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [autoflow-broad-0] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: documented — Vendor-reported capability; module and deployment scope require confirmation. [autoflow-broad-0] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [autoflow-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: autoflow-broad-0: Autoflow: product evidence — https://autoflow.com/help-center/training/service-advisor-training/how-do-i-send-and-receive-text-messages/ (checked 2026-10-16; published not recorded) Autosoft (autosoft) — native_dms SCM offers call/text/email alongside service ROs and scheduling. Two-way SMS and detailed controls remain unverified. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — Vendor-reported capability; module and deployment scope require confirmation. [autosoft-broad-0] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: autosoft-broad-0: Autosoft: product evidence — https://autosoftdms.com/platform/vehicle-service-software/ (checked 2026-10-16; published not recorded) Birdeye (birdeye) — general_messaging Automotive inbox, AI rewrites/recaps and text-payment options. UK source; RO workflow and local availability unverified. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [birdeye-broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [birdeye-broad-0] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: documented — Vendor-reported capability; module and deployment scope require confirmation. [birdeye-broad-0] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [birdeye-broad-0] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: birdeye-broad-0: Birdeye: product evidence — https://birdeye.com/uk/automotive/ (checked 2026-10-16; published not recorded) BLiNK AI (blink-ai) — adjacent_ai Service-due text campaigns, conversational booking and fixed-ops outreach; messaging detail needs deeper review. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — Vendor-reported capability; module and deployment scope require confirmation. [blink-ai-broad-0] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: blink-ai-broad-0: BLiNK AI: product evidence — https://blinkai.com/faq/ (checked 2026-10-16; published not recorded) CallRevu (callrevu) — adjacent_ai Conversation intelligence across calls, texts and web conversations. Aliases: ford: unknown — Not established by the reviewed public evidence. [] tekion: documented — Vendor partnership list and FAQ explicitly name Tekion ARC CRM; Tekion-specific fields and write permissions unknown. [callrevu-specialist-0] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: documented — AI coaching and conversation intelligence. [callrevu-specialist-1] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — Current applicable price not verified. [] Limits: Generic call-outcome and appointment activity claims are not evidence of Tekion-specific writes. Sources: callrevu-specialist-0: Vendor integration partners — https://www.callrevu.com/partnerships/ (checked 2026-10-16; published not recorded) callrevu-specialist-1: Conversation intelligence and integration FAQ — https://www.callrevu.com/ (checked 2026-10-16; published not recorded) Car Wars (car-wars) — general_messaging Automotive telephony/analytics with texting and call/text history; service scheduling AI is a separate capability. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [car-wars-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): documented — Conversation history; immutable audit log not established. [car-wars-broad-0] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: car-wars-broad-0: Car Wars: product evidence — https://carwars.com/main/features/ (checked 2026-10-16; published not recorded) CDK ServiceView (cdk-serviceview) — native_dms CDK video/text purchasing option powered by TruVideo, with AI wording, translation and sentiment features. Not an independent underlying messaging engine. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [cdk-serviceview-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Vendor-reported capability; module and deployment scope require confirmation. [cdk-serviceview-broad-0] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: documented — Payment functionality in communication stream; reconciliation untested. [cdk-serviceview-broad-1] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [cdk-serviceview-broad-0] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Appointment, tracker/ready and post-RO messages. [cdk-serviceview-broad-1] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: cdk-serviceview-broad-0: CDK ServiceView: product evidence — https://www.cdkglobal.com/fixed-ops/service/cdk-serviceview (checked 2026-10-16; published not recorded) cdk-serviceview-broad-1: ServiceView workflow — https://www2.cdkglobal.com/service-view (checked 2026-10-16; published not recorded) Conversica (conversica) — adjacent_ai Service/sales AI across SMS, email and chat, with dealer-group use cases. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [conversica-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [conversica-broad-0] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: documented — Vendor-reported capability; module and deployment scope require confirmation. [conversica-broad-0] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: conversica-broad-0: Conversica: product evidence — https://www.conversica.com/industries/automotive (checked 2026-10-16; published not recorded) Dealer-FX (dealer-fx) — dedicated_service Two-way advisor/customer messaging attached to ROs, vehicle tracking and internal collaboration. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [dealer-fx-broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [dealer-fx-broad-0] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [dealer-fx-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: documented — Customer digitally selects and approves MPI recommendations. [dealer-fx-broad-2] payments: documented — Text/email invoice with Stripe payment and DMS invoice integration; exact connector scope untested. [dealer-fx-broad-3] scheduling: documented — Vendor-reported capability; module and deployment scope require confirmation. [dealer-fx-broad-0] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: documented — Authorized text preference and STOP/START handling. [dealer-fx-broad-1] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Appointment reminders appear in history. [dealer-fx-broad-1] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: documented — Multi-dealer enabled configurations documented. [dealer-fx-broad-1] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): documented — Conversation history; immutable audit log not established. [dealer-fx-broad-0] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: dealer-fx-broad-0: Dealer-FX: product evidence — https://www.dealer-fx.com/workflow/customer-communication (checked 2026-10-16; published not recorded) dealer-fx-broad-1: Messenger support — https://help.dealer-fx.com/gm/en-US/connect/Content/Connect/Messenger.htm (checked 2026-10-16; published not recorded) dealer-fx-broad-2: Inspection recommendation approval — https://help.dealer-fx.com/fca/en-US/service%20dashboard/Content/Service%20Dashboard/Communicating%20Inspection%20Results.htm (checked 2026-10-16; published not recorded) dealer-fx-broad-3: Customer self-service — https://www.dealer-fx.com/dealer-fx-enhances-industry-leading-service-suite-with-customer-self-service-solutions/ (checked 2026-10-16; published 2020-11-02) DealerCX (dealercx) — general_messaging Official SMS terms describe service scheduling, maintenance notifications and two-way communication; detailed workflow depth unvalidated. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [dealercx-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: documented — Vendor-reported capability; module and deployment scope require confirmation. [dealercx-broad-0] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: dealercx-broad-0: DealerCX: product evidence — https://www.dealercx.com/legal/sms-terms-conditions/ (checked 2026-10-16; published not recorded) DriveCentric (drivecentric) — general_messaging Primarily a sales CRM with unified conversations; not proven as a complete service-lane replacement. Aliases: ford: documented — FordDirect strategic partnership May 6, 2024 announcement and current dedicated program page. [drivecentric-specialist-0] tekion: unknown — Not established by the reviewed public evidence. [] two way sms: documented — Unified texts/calls/email/video. [drivecentric-specialist-1] shared inbox: documented — Unified conversations for sales CRM workflows. [drivecentric-specialist-1] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: documented — After-hours AI lead follow-up; service-depth unproven. [drivecentric-specialist-1] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — Current applicable price not verified. [] Limits: FordDirect feeds and incentives do not establish service RO access or writes. Sources: drivecentric-specialist-0: FordDirect partnership — https://drivecentric.com/collection/drivecentric-announces-strategic-partnership-with-forddirect (checked 2026-10-16; published 2024-05-06) drivecentric-specialist-1: FordDirect program — https://drivecentric.com/solutions/forddirect (checked 2026-10-16; published not recorded) EZ Texting (ez-texting) — general_messaging Dealer/repair-shop service reminders and ready-notification use cases; detailed service workflow unreviewed. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: ez-texting-broad-0: EZ Texting: product evidence — https://www.eztexting.com/hey-ai (checked 2026-10-16; published not recorded) Fullpath (fullpath) — adjacent_marketing Service activation/retention/recall SMS campaigns lead to request forms. The reviewed landing page sends an ADF lead to CRM, not a confirmed booking. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [fullpath-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: fullpath-broad-0: Fullpath: product evidence — https://help.fullpath.com/hc/en-us/articles/4410478544660-Audience-Activation-Landing-Pages (checked 2026-10-16; published not recorded) GoTo Connect (goto) — general_messaging Embedded calling and texting in ARC CRM; service-lane workflow depth is unresolved. Aliases: ford: unknown — Not established by the reviewed public evidence. [] tekion: documented — Vendor documents ARC-native calling/texting, configured through Communication Setup; text-only Tekion-managed or full self-managed GoTo accounts. [goto-specialist-0] two way sms: documented — ARC-native SMS capability; verify enabled account setup. [goto-specialist-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: documented — Tracked/logged customer calls visible; other objects unknown. [goto-specialist-0] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — Current applicable price not verified. [] Limits: Sending SMS from ARC does not establish repair-order or appointment write permissions. Sources: goto-specialist-0: GoTo Tekion integration — https://www.goto.com/integrations/tekion (checked 2026-10-16; published not recorded) Heymarket (heymarket) — general_messaging Shared inbox, workflow automation and CRM/Zapier links; generic connectivity is not RO-aware DMS read/write evidence. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [heymarket-broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [heymarket-broad-0] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [heymarket-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: heymarket-broad-0: Heymarket: product evidence — https://www.heymarket.com/automotive/ (checked 2026-10-16; published not recorded) Impel (impel) — adjacent_ai Service engagement AI for SMS campaigns and missed-call follow-up. Aliases: Outsell, SpinCar ford: documented — FordDirect strategic partnership / CJP January 22, 2025 partnership describes bidirectional Customer Journey Platform data, not FordConnect. [impel-specialist-0] tekion: unknown — Not established by the reviewed public evidence. [] two way sms: documented — SMS service campaigns and missed-call response. [impel-specialist-1] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — Vendor-reported capability; module and deployment scope require confirmation. [impel-broad-0] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [impel-broad-0] AI autonomous workflow: documented — Service engagement and follow-up workflows. [impel-specialist-1] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [impel-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Older exclusive-provider language is time-bound; the 2026 official roster includes additional partners. CJP writes are not DMS writes. Sources: impel-broad-0: Impel: product evidence — https://impel.ai/service-ai-demo/ (checked 2026-10-16; published not recorded) impel-broad-1: Outsell acquisition — https://impel.ai/news/impel-acquires-automotive-customer-engagement-platform-outsell/ (checked 2026-10-16; published 2024-07-09) impel-specialist-0: FordDirect CJP partnership — https://impel.ai/news/impel-and-ford-direct-partnership-conversational-ai-solutions/ (checked 2026-10-16; published 2025-01-22) impel-specialist-1: Service voice and SMS workflows — https://impel.ai/blog/voice-ai-ford-dealers-lincoln-retailers/ (checked 2026-10-16; published not recorded) impel-specialist-2: Official FordDirect solutions — https://www.forddirect.com/solutions (checked 2026-10-16; published not recorded) Kenect (kenect) — dedicated_service Service texting, reputation workflows and Sophi scheduling assistance. Aliases: ford: documented — FordDirect approved vendor Vendor page and official solutions listing support the relationship. [kenect-specialist-2] tekion: documented — July 21, 2026 support guide describes customer, RO, vehicle and appointment data. Sophi proposes times; a person creates/confirms Tekion bookings. Xtime or Dealer-FX is needed for automated booking. [kenect-specialist-0] two way sms: documented — RO/event-triggered service SMS. [kenect-specialist-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [kenect-broad-0] ro context: documented — RO/vehicle/appointment information. [kenect-specialist-0] DMS reads — see platform scope: documented — Customer sync; hourly edits; history needs separate authorization. [kenect-specialist-0] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: documented — Vendor-reported capability; module and deployment scope require confirmation. [kenect-broad-0] scheduling: documented — Tekion requires human confirmation/creation after AI suggests times. [kenect-specialist-0] AI assistance / engagement: documented — Sophi scheduling assistance and AI campaigns. [kenect-specialist-0] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: not_supported — Native Tekion booking is not fully automated; alternate scheduler required. [kenect-specialist-0] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [kenect-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Automated declined-service campaigns unavailable for Tekion; manual campaigns supported. Bulk history requires separate per-location authorization. Marketing claims of two-way data do not establish writable objects. Sources: kenect-broad-0: Kenect: product evidence — https://kenect.com/product/text-messaging (checked 2026-10-16; published not recorded) kenect-specialist-0: Tekion integration support guide — https://resourcecenter.kenect.com/space/Integratio/44204120/Tekion%2BIntegration%2BGuide (checked 2026-10-16; published 2026-07-21) kenect-specialist-1: Integration directory — https://www.kenect.com/integrations (checked 2026-10-16; published not recorded) kenect-specialist-2: FordDirect relationship — https://www.kenect.com/blog/ford-dealers-missed-service-opportunities (checked 2026-10-16; published not recorded) kenect-specialist-3: Official FordDirect solutions — https://www.forddirect.com/solutions (checked 2026-10-16; published not recorded) Keyloop Message / SMS Gateway (keyloop-message-sms-gateway) — native_dms Team SMS/email channels linked to sales/service; source concerns South Africa and product/DMS version must be confirmed. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [keyloop-message-sms-gateway-broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [keyloop-message-sms-gateway-broad-0] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: keyloop-message-sms-gateway-broad-0: Keyloop Message / SMS Gateway: product evidence — https://www2.keyloop.com/Message-ZA (checked 2026-10-16; published not recorded) Kimoby (kimoby) — dedicated_service RO-linked conversations, video MPI, payment workflows and service campaigns. Aliases: ford: documented — Ford Commitment Program qualification claim Vendor says NOT yet on the Ford approved list; submitted for 2027. Qualification is not approval. [kimoby-specialist-1] tekion: documented — Updated October 14, 2026: customer, RO and appointment reads; Tekion is pull-only and writeback is not planned. Automatic payment writeback is CDK-only. Invoice delivery reads from Tekion. [kimoby-specialist-0] two way sms: documented — RO-linked customer conversations. [kimoby-specialist-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [kimoby-broad-0] ro context: documented — Customer/RO/appointment data enriches conversations. [kimoby-specialist-0] DMS reads — see platform scope: documented — Tekion customers, repair orders and appointments. [kimoby-specialist-0] DMS writes — see platform scope: documented — CDK payment posting marks the RO Paid but leaves it open; staff retain the final close. Payment-type codes are configured by the dealer. This is not Tekion writeback. [kimoby-cdk-payment-product, kimoby-cdk-scope] Video / inspection media: documented — Video MPI. [kimoby-specialist-1] Estimates / repair approval: documented — Estimate approval is advertised, but approved RO-line writeback is disputed: the October 13 guide says it is still in development on every DMS; an undated comparison claims automatic CDK estimate/line writes. Conflict unresolved; do not promise live line creation. [kimoby-cdk-scope, kimoby-cdk-comparison-conflict] payments: documented — Tekion data populates payment terminal; invoice delivery reads from Tekion and does not write back. [kimoby-specialist-0] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: documented — AI estimates; does not establish RO-line writeback. [kimoby-specialist-1] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: documented — Vendor-reported capability; module and deployment scope require confirmation. [kimoby-broad-0] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: not_supported — Automatic payment writeback is not supported on Tekion. [kimoby-specialist-0] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [kimoby-broad-0] voice to text: documented — Voice add-on includes transcript, sentiment and recording. [kimoby-broad-1] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: documented — Photos/videos advertised as retained indefinitely; not proof of all-record retention. [kimoby-broad-1] pricing: documented — Public example: Tier 1 Essential $700/month and Pro $1,600/month; Voice $600/month, Grow $300/month; virtual onboarding $2,000/on-site $6,000. Captured currency not confirmed; tier varies with work orders, DMS fees and taxes extra. Not a dealer-specific quote. [kimoby-broad-1] Limits: Vendor evidence only; no installed integration tested. Do not infer live Tekion writes from future plans or broader CDK functionality. Payment posting, RO final close and estimate-line creation are separate operations. Prefer the dated operational guide conservatively without erasing the conflicting comparison. Refunds, split payments, retries and dealer-specific enablement remain untested. Sources: kimoby-broad-0: Kimoby: product evidence — https://www.kimoby.com/products/dealership-texting-software (checked 2026-10-16; published not recorded) kimoby-broad-1: Public pricing and add-ons — https://www.kimoby.com/pricing (checked 2026-10-16; published not recorded) kimoby-specialist-0: Detailed Tekion scope (published October 7; updated October 14) — https://www.kimoby.com/blog/kimoby-tekion-integration?hs_amp=true (checked 2026-10-16; published 2026-10-14) kimoby-specialist-1: SMS and Ford approval limitations — https://www.kimoby.com/blog/sms-solutions-dealership (checked 2026-10-16; published not recorded) kimoby-specialist-2: Kimoby FAQ — https://www.kimoby.com/faq (checked 2026-10-16; published 2026-07) kimoby-cdk-payment-product: CDK payment allocation and final-close boundary — https://www.kimoby.com/products/payment-cdk-writeback (checked 2026-10-16; published not recorded) kimoby-cdk-scope: CDK integration guide: published and updated October 13, 2026 — https://www.kimoby.com/blog/kimoby-cdk-integration (checked 2026-10-16; published 2026-10-13) kimoby-cdk-comparison-conflict: Undated CDK comparison: conflicting estimate-write claim — https://www.kimoby.com/comparison/kimoby-vs-cdk-service (checked 2026-10-16; published not recorded) Matador AI (matador-ai) — adjacent_ai Service AI and SMS AI Reply using DMS service information; named connections do not establish writable objects. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: documented — Vendor names Tekion among connections; precise data and write scope require operation-level verification. [matador-ai-broad-0] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [matador-ai-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [matador-ai-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [matador-ai-broad-0] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [matador-ai-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: matador-ai-broad-0: Matador AI: product evidence — https://matador.ai/fr/service (checked 2026-10-16; published not recorded) MessageDesk (messagedesk) — general_messaging Dealer/collision shared inbox and multi-location communication examples. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [messagedesk-broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [messagedesk-broad-0] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: documented — Vendor-reported capability; module and deployment scope require confirmation. [messagedesk-broad-0] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: messagedesk-broad-0: MessageDesk: product evidence — https://www.messagedesk.com/blog/car-dealership-sms-texting-software (checked 2026-10-16; published not recorded) myKaarma (mykaarma) — dedicated_service Fixed-operations calls, text and email, translation and service communication APIs. Aliases: ford: documented — Ford Video Check preferred partner April 27, 2026 announcement: video MPI/Ford Commitment Program scope, not blanket text certification. [mykaarma-specialist-0] tekion: unknown — Public order API includes a Tekion DMS enum. This is an integration research lead, not proof of deployed data coverage or writes. [mykaarma-specialist-1] two way sms: documented — Universal calls/text/email communication. Delayed texts can use a chosen time or relative delay, then be edited, discarded or sent immediately from the scheduled-message list. [mykaarma-specialist-2, mykaarma-delayed-text-ui] shared inbox: documented — Universal communication inbox. [mykaarma-specialist-2] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [mykaarma-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Video Check / video MPI. [mykaarma-specialist-0] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: documented — Separate service-suite module. [mykaarma-broad-1] scheduling: documented — Separate service-suite module. [mykaarma-broad-1] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [mykaarma-broad-0] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: documented — Explicit opt-outs are blocked. A newly supplied number with no explicit opt-in/out can be queued pending opt-in, with a configurable one-day default timeout. [mykaarma-specialist-3] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: documented — Messaging API and granular send permissions; not Tekion API permission. [mykaarma-specialist-3] export: unknown — Not established by the reviewed public evidence. [] multilingual: documented — 50+ language translation. [mykaarma-specialist-2] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — RO-open, appointment, workflow-status, no-show and declined-service messages depend on dealer products, configuration, eligibility and timing. ServiceConnect can set follow-up cadence. A cancellation request does not necessarily cancel the appointment. [mykaarma-automation-operations] voice to text: documented — Vendor-reported capability; module and deployment scope require confirmation. [mykaarma-broad-0] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: documented — API callbacks distinguish provider submission and later delivery updates. Opt-in queue expiry currently has no callback; a successful request is not delivery proof. [mykaarma-specialist-3] Conversation history (not immutable audit): documented — Calls, emails and texts retained in customer history for seven years; not immutable audit proof. [mykaarma-broad-3] retention: documented — Support article specifies seven-year customer communication history; confirm contractual terms. [mykaarma-broad-3] pricing: unknown — Essentials, Advanced and Ultimate packages; Scheduler+ add-on. No numerical current quote verified. [] Limits: Vendor evidence only; no installed integration tested. Tekion-specific read/write scope remains unverified. Generic automation evidence does not establish Tekion compatibility or exactly-once delivery. Quiet hours, timezone/DST behavior, simultaneous edit/send and appointment-change invalidation are untested. Delayed-text screenshots have older filenames; current UI appearance is unverified. Sources: mykaarma-broad-0: myKaarma: product evidence — https://mykaarma.com/solutions/communications/ (checked 2026-10-16; published not recorded) mykaarma-broad-1: Service suite modules — https://mykaarma.com/ (checked 2026-10-16; published not recorded) mykaarma-broad-2: Message API — https://docs.mykaarma.com/our-products/communication/API/how-to-send-text-to-customer (checked 2026-10-16; published not recorded) mykaarma-broad-3: Customer message history — https://support.mykaarma.com/hc/en-us/articles/360011395040-Texting-a-Customer (checked 2026-10-16; published not recorded) mykaarma-broad-4: Product packages — https://mykaarma.com/packages/ (checked 2026-10-16; published not recorded) mykaarma-specialist-0: Ford Video Check selection — https://mykaarma.com/news/mykaarma-selected-as-ford-dealer-technology-preferred-partner-for-video-capability/ (checked 2026-10-16; published 2026-04-27) mykaarma-specialist-1: Standard-order schema — https://docs.mykaarma.com/API_references/integration/order/API_reference/get-standard-order-for-uuid (checked 2026-10-16; published not recorded) mykaarma-specialist-2: Communication products — https://mykaarma.com/solutions/communications/ (checked 2026-10-16; published not recorded) mykaarma-specialist-3: Message API and permissions — https://docs.mykaarma.com/our-products/communication/API/how-to-send-text-to-customer (checked 2026-10-16; published not recorded) mykaarma-automation-operations: Automation operations guide; updated September 2, 2026 — https://support.mykaarma.com/hc/en-us/articles/53363846440339-Manage-Automated-Customer-Messages-Follow-Ups-and-Triggers (checked 2026-10-16; published not recorded) mykaarma-delayed-text-ui: Delayed-message controls; updated October 14, 2025 — https://support.mykaarma.com/hc/en-us/articles/205820959-Delayed-Text-Messaging (checked 2026-10-16; published not recorded) Numa (numa) — dedicated_service Voice and text service engagement with appointment booking and sentiment escalation. Aliases: ford: documented — FordDirect strategic engagement AI vendor Vendor announcement August 26, 2026; official current partner listing. [numa-specialist-1] tekion: documented — Vendor-issued March 11, 2026 release says the AI Appointment Agent books directly into ARC Service Scheduler. RO and message writeback remain unknown. [numa-specialist-0] two way sms: documented — Voice/text conversation workflow. [numa-specialist-0] shared inbox: documented — Unified voice/text inbox. [numa-specialist-0] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [numa-broad-0] DMS reads — see platform scope: documented — Guide describes real-time customer profiles and service appointments. [numa-specialist-2] DMS writes — see platform scope: documented — ARC appointment booking; broader RO/customer/accounting writes unknown. [numa-specialist-0] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — Direct service appointment booking to ARC. [numa-specialist-0] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [numa-broad-0] AI autonomous workflow: documented — Appointment Agent; not unrestricted action authority. [numa-specialist-0] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: documented — AI Appointment Agent books directly to ARC. [numa-specialist-0] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [numa-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: numa-broad-0: Numa: product evidence — https://numa.com/blog/business-texting-dealership-customer-engagement (checked 2026-10-16; published not recorded) numa-specialist-0: Tekion appointment integration — https://www.prnewswire.com/news-releases/numa-integrates-with-tekion-to-enhance-connectivity-across-the-automotive-ecosystem-302710834.html (checked 2026-10-16; published 2026-03-11) numa-specialist-1: FordDirect announcement — https://numa.com/press (checked 2026-10-16; published 2026-08-26) numa-specialist-2: Integration guide — https://numa.com/blog/numa-dealership-integrations-dms-schedulers-crm-guide (checked 2026-10-16; published not recorded) numa-specialist-3: Official FordDirect solutions — https://www.forddirect.com/solutions (checked 2026-10-16; published not recorded) Pam (pam) — adjacent_ai Voice/SMS service appointment handling and retention outreach. Aliases: ford: documented — FordDirect partner Dedicated vendor program page and official solutions listing. [pam-specialist-0] tekion: documented — Current vendor integration page names Tekion, but data and action scope must be confirmed per deployment. [pam-specialist-1] two way sms: documented — 24/7 voice/SMS service interactions. [pam-specialist-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — Appointment handling; exact Tekion writable objects unknown. [pam-specialist-0] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: documented — AI voice/SMS service workflows within configured scope. [pam-specialist-0] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — Current applicable price not verified. [] Limits: Expired September 30, 2026 promotion excluded. Historical broader write claims do not prove current deployment permissions. Sources: pam-specialist-0: Ford program and service campaigns — https://www.pam.ai/ford (checked 2026-10-16; published not recorded) pam-specialist-1: Deployment-qualified DMS integration — https://www.pam.ai/ai-for-dealership-dms-integration (checked 2026-10-16; published not recorded) pam-specialist-2: Official FordDirect solutions — https://www.forddirect.com/solutions (checked 2026-10-16; published not recorded) Podium (podium) — general_messaging Messaging and service AI, with documented Tekion scheduling support. Aliases: ford: documented — FordDirect partner Official partner listing; product and dealer eligibility still require confirmation. [podium-specialist-1] tekion: documented — October 6, 2026 integration guide names Tekion service scheduling. Appointment writes do not establish general RO or accounting writes. [podium-specialist-0] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [podium-broad-0] shared inbox: documented — Unified conversation workflow. [podium-specialist-0] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: documented — Service appointment creation only in this evidence. [podium-specialist-0] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — Supported Tekion service scheduling. [podium-specialist-0] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [podium-broad-0] AI autonomous workflow: documented — Service and Voice AI scope depends on deployment. [podium-specialist-0] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: podium-broad-0: Podium: product evidence — https://automotive.podium.com/solutions/service (checked 2026-10-16; published not recorded) podium-specialist-0: Podium integration guide — https://automotive.podium.com/resources/article/podium-integrations (checked 2026-10-16; published 2026-10-06) podium-specialist-1: Official FordDirect partners — https://www.forddirect.com/partners (checked 2026-10-16; published not recorded) Quik (quik) — dedicated_service Service workflow messages for welcome, MPI, estimates, approval, payment/ready and declined work. Parts integration and approved-ASR writes apply only to select DMS systems. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [quik-broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [quik-broad-0] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [quik-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Vendor-reported capability; module and deployment scope require confirmation. [quik-broad-0] Estimates / repair approval: documented — Vendor-reported capability; module and deployment scope require confirmation. [quik-broad-0] payments: documented — Vendor-reported capability; module and deployment scope require confirmation. [quik-broad-0] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [quik-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: quik-broad-0: Quik: product evidence — https://www.quik.auto/solutions (checked 2026-10-16; published not recorded) Quo (formerly OpenPhone) (quo-formerly-openphone-) — general_messaging Shared-number business SMS/MMS, automation and API/CRM connections; dealer RO integration unverified. Aliases: OpenPhone ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [quo-formerly-openphone--broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [quo-formerly-openphone--broad-0] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: documented — Vendor-reported capability; module and deployment scope require confirmation. [quo-formerly-openphone--broad-0] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): documented — Vendor-reported capability; module and deployment scope require confirmation. [quo-formerly-openphone--broad-0] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: quo-formerly-openphone--broad-0: Quo (formerly OpenPhone): product evidence — https://www.quo.com/product/messaging/group-texting (checked 2026-10-16; published not recorded) Quorum XSellerator Communicator (quorum-xsellerator-communicator) — native_dms Historical documentation covers two-way SMS/email, event triggers and transaction history. The 2017 source needs current packaging revalidation. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [quorum-xsellerator-communicator-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [quorum-xsellerator-communicator-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [quorum-xsellerator-communicator-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): documented — Conversation history; immutable audit log not established. [quorum-xsellerator-communicator-broad-0] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: quorum-xsellerator-communicator-broad-0: Quorum XSellerator Communicator: product evidence — https://quoruminformationsystems.com/2017/01/25/2380/ (checked 2026-10-16; published 2017-01-25) Reynolds and Reynolds ERA Text Messaging (reynolds-and-reynolds-era-text-messaging) — native_dms ERA-IGNITE texting dashboard with RO/advisor context, stored replies and consent preferences. Aliases: ReyText ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [reynolds-and-reynolds-era-text-messaging-broad-0] shared inbox: documented — Vendor-reported capability; module and deployment scope require confirmation. [reynolds-and-reynolds-era-text-messaging-broad-0] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [reynolds-and-reynolds-era-text-messaging-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: documented — Vendor-reported capability; module and deployment scope require confirmation. [reynolds-and-reynolds-era-text-messaging-broad-0] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [reynolds-and-reynolds-era-text-messaging-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): documented — Conversation history; immutable audit log not established. [reynolds-and-reynolds-era-text-messaging-broad-0] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: reynolds-and-reynolds-era-text-messaging-broad-0: Reynolds and Reynolds ERA Text Messaging: product evidence — https://www.reyrey.com/solutions/upselling-and-customer-communication/text-messaging-era (checked 2026-10-16; published not recorded) Sakari (sakari) — general_messaging Automotive workforce SMS case study establishes adjacent use; advisor-to-customer dealership fit unverified. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: sakari-broad-0: Sakari: product evidence — https://sakari.io/case-studies/safelite?hs_amp=true (checked 2026-10-16; published not recorded) SimpleTexting (simpletexting) — general_messaging General SMS with dealer service reminders and parts-ready alert use cases; deeper fit unreviewed. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: simpletexting-broad-0: SimpleTexting: product evidence — https://simpletexting.com/blog/text-alerts-for-business/ (checked 2026-10-16; published not recorded) Singlethread (singlethread) — dedicated_service Dealer-service texting, automatic messages, media and merchant-account payment integration. Vendor claims certified real-time DMS integration; connector scope is unresolved. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [singlethread-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Vendor-reported capability; module and deployment scope require confirmation. [singlethread-broad-0] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: documented — Vendor-reported capability; module and deployment scope require confirmation. [singlethread-broad-0] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [singlethread-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: documented — Vendor promises indefinite media storage; verify contractual retention, deletion and export. [singlethread-broad-0] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: singlethread-broad-0: Singlethread: product evidence — https://www.singlethread.com/text.html (checked 2026-10-16; published not recorded) Solera Service Suite / AutoPoint (solera-service-suite-autopoint) — dedicated_service Related family spans in-visit Service Suite and AutoPoint lifecycle marketing. These are not identical products or a proven single inbox. Aliases: RedCap Service Suite, AutoPoint ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Two-way texting using dealership-wide number. [solera-service-suite-autopoint-broad-1] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [solera-service-suite-autopoint-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — AutoPoint inspection family. [solera-service-suite-autopoint-broad-2] Estimates / repair approval: documented — Vendor-reported capability; module and deployment scope require confirmation. [solera-service-suite-autopoint-broad-0] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — AutoPoint scheduling family. [solera-service-suite-autopoint-broad-2] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Lifecycle SMS, recall/deferred-work campaigns; not unified in-visit messaging proof. [solera-service-suite-autopoint-broad-3] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: documented — AutoPoint group workflow; confirm exact package. [solera-service-suite-autopoint-broad-2] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: solera-service-suite-autopoint-broad-0: Solera Service Suite / AutoPoint: product evidence — https://www.servicesuite.solera.com/messaging-communication/ (checked 2026-10-16; published not recorded) solera-service-suite-autopoint-broad-1: Service Suite driver app — https://www.servicesuite.solera.com/driver-app/ (checked 2026-10-16; published not recorded) solera-service-suite-autopoint-broad-2: AutoPoint family — https://www.dealer.solera.com/products/autopoint/ (checked 2026-10-16; published not recorded) solera-service-suite-autopoint-broad-3: AutoPoint service journey — https://www.dealer.solera.com/products/autopoint/service-journey/ (checked 2026-10-16; published not recorded) STELLA Automotive AI (stella) — adjacent_ai Service AI across voice, SMS and email, with outbound retention workflows. Aliases: ford: documented — FordDirect strategic vendor August 12, 2026 announcement; co-op eligibility is vendor claimed and product-specific. [stella-specialist-0] tekion: documented — Vendor service-booking expansion page explicitly names Tekion DMS; precise read/write and appointment change/cancel scope remains unknown. [stella-specialist-1] two way sms: documented — Voice, SMS and email engagement. [stella-specialist-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: documented — Service booking; exact Tekion action scope unknown. [stella-specialist-1] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [stella-broad-0] AI autonomous workflow: documented — Service AI and outbound recall/retention workflows. [stella-specialist-0] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: documented — English, Spanish and Canadian French. [stella-specialist-0] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Toma dealer transition is separately tracked; do not count shared/transitioned accounts as independent vendors. Sources: stella-broad-0: STELLA Automotive AI: product evidence — https://stellaautomotive.com/integrating-ai-texting-for-smarter-automotive-services/ (checked 2026-10-16; published not recorded) stella-specialist-0: FordDirect program — https://stellaautomotive.com/ford-direct/ (checked 2026-10-16; published 2026-08-12) stella-specialist-1: Expanded service-booking connections — https://stellaautomotive.com/stella-service-booking-ai-unleashes-expanded-connectivity/ (checked 2026-10-16; published not recorded) stella-specialist-2: Toma dealer transition — https://stellaautomotive.com/toma-dealers/ (checked 2026-10-16; published not recorded) stella-specialist-3: Official FordDirect solutions — https://www.forddirect.com/solutions (checked 2026-10-16; published not recorded) Text Request (text-request) — general_messaging Dealer/shop SMS use cases and existing-number texting; detailed DMS service depth unreviewed. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: text-request-broad-0: Text Request: product evidence — https://www.textrequest.com/playbooks/automotive (checked 2026-10-16; published not recorded) TEXT2DRIVE / Dealerlogix (text2drive-dealerlogix) — dedicated_service Related Vehlo products grouped to avoid counting shared technology as independent vendors. TEXT2DRIVE focuses on retention texting; Dealerlogix adds a service suite. Aliases: TEXT2DRIVE, Dealerlogix, Vehlo ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [text2drive-dealerlogix-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [text2drive-dealerlogix-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Dealerlogix suite; not automatically included in TEXT2DRIVE. [text2drive-dealerlogix-broad-1] Estimates / repair approval: documented — Vendor-reported capability; module and deployment scope require confirmation. [text2drive-dealerlogix-broad-0] payments: documented — Dealerlogix suite; confirm purchased product. [text2drive-dealerlogix-broad-1] scheduling: documented — Dealerlogix suite; confirm purchased product. [text2drive-dealerlogix-broad-1] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Vendor-reported capability; module and deployment scope require confirmation. [text2drive-dealerlogix-broad-0] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: text2drive-dealerlogix-broad-0: TEXT2DRIVE / Dealerlogix: product evidence — https://text2drive.com/gm-service-lane-communication/ (checked 2026-10-16; published not recorded) text2drive-dealerlogix-broad-1: Dealerlogix product relationship — https://dealerlogix.com/dealerlogix-volkswagen-econnect-program-press-release/ (checked 2026-10-16; published not recorded) Textedly (textedly) — general_messaging Automotive marketing/reminder SMS and AI-texting use cases; detailed service workflow unreviewed. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: textedly-broad-0: Textedly: product evidence — https://www.textedly.com/blog/grow-your-auto-repair-business-with-text-marketing (checked 2026-10-16; published not recorded) Textline (textline) — general_messaging General business texting with automotive reminders; dealer-native workflow fit unreviewed. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: textline-broad-0: Textline: product evidence — https://www.textline.com/blog/appointment-reminder-texts (checked 2026-10-16; published not recorded) Toma (toma) — legacy_alias Transition-status dealership AI integration lead; current commercial status needs confirmation. Aliases: ford: unknown — Not established by the reviewed public evidence. [] tekion: documented — Public knowledge base lists Tekion and a setup guide; inspected evidence does not establish object scope or service-texting depth. [toma-specialist-0] two way sms: unknown — Not established by the reviewed public evidence. [] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: unknown — Not established by the reviewed public evidence. [] payments: unknown — Not established by the reviewed public evidence. [] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — Current applicable price not verified. [] Limits: STELLA advertises a strategic partnership to transition Toma dealers. Not counted as an unquestionably independent active competitor. Sources: toma-specialist-0: Supported integrations — https://kb.toma.com/tomas-supported-integrations (checked 2026-10-16; published not recorded) toma-specialist-1: Tekion setup guide — https://kb.toma.com/how-to-integrate-toma-with-tekion (checked 2026-10-16; published not recorded) toma-specialist-2: STELLA transition announcement — https://stellaautomotive.com/toma-dealers/ (checked 2026-10-16; published not recorded) TruVideo (truvideo) — dedicated_service Video-centered service communication, estimates, line-item approvals and payment. CDK ServiceView is a separate purchasing route powered by TruVideo. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [truvideo-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Vendor-reported capability; module and deployment scope require confirmation. [truvideo-broad-0] Estimates / repair approval: documented — Vendor-reported capability; module and deployment scope require confirmation. [truvideo-broad-0] payments: documented — Vendor-reported capability; module and deployment scope require confirmation. [truvideo-broad-0] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: truvideo-broad-0: TruVideo: product evidence — https://truvideo.com/platform/ (checked 2026-10-16; published not recorded) UpdatePromise (updatepromise) — dedicated_service Customer messaging and digital fixed-operations workflows. Aliases: ford: documented — Ford Video Check preferred partner Vendor reports Ford Video Check / 2026 Ford Commitment Program inclusion. [updatepromise-specialist-0] tekion: unknown — Not established by the reviewed public evidence. [] two way sms: documented — Two-way service messaging. [updatepromise-specialist-1] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: documented — Vendor-reported capability; module and deployment scope require confirmation. [updatepromise-broad-0] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Technician video and MPI. [updatepromise-specialist-1] Estimates / repair approval: documented — Digital repair approvals. [updatepromise-specialist-1] payments: documented — Customer payments. [updatepromise-specialist-1] scheduling: documented — Service scheduling. [updatepromise-specialist-1] AI assistance / engagement: documented — Vendor-reported capability; module and deployment scope require confirmation. [updatepromise-broad-0] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: documented — Vendor-reported capability; module and deployment scope require confirmation. [updatepromise-broad-0] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: updatepromise-broad-0: UpdatePromise: product evidence — https://www.updatepromise.com/ (checked 2026-10-16; published not recorded) updatepromise-specialist-0: Ford Video Check program — https://www.updatepromise.com/oem-page-ford/ (checked 2026-10-16; published not recorded) updatepromise-specialist-1: Fixed-operations platform — https://www.updatepromise.com/ (checked 2026-10-16; published not recorded) VenueVision (venuevision) — dedicated_service autoTEXT, Appointment Hub, Mobile Cashier, Digital Estimates, TechVideos and missed-call tools; module scope needs deeper review. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [venuevision-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: unknown — Not established by the reviewed public evidence. [] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: unknown — Not established by the reviewed public evidence. [] Estimates / repair approval: documented — Vendor-reported capability; module and deployment scope require confirmation. [venuevision-broad-0] payments: documented — Vendor-reported capability; module and deployment scope require confirmation. [venuevision-broad-0] scheduling: unknown — Not established by the reviewed public evidence. [] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: unknown — Not established by the reviewed public evidence. [] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: venuevision-broad-0: VenueVision: product evidence — https://www3.venuevision.com/ (checked 2026-10-16; published not recorded) Xtime (xtime) — dedicated_service Service suite with Schedule, Engage, Inspect, Texting and Enhanced Multi-Media. The cited 2023 OEM brochure is historical; verify current packaging. Aliases: ford: unknown — Not established No specific Ford program established in reviewed evidence. [] tekion: unknown — Tekion relationship not established in reviewed evidence. [] two way sms: documented — Vendor-reported capability; module and deployment scope require confirmation. [xtime-broad-0] shared inbox: unknown — Not established by the reviewed public evidence. [] ro context: documented — Inspect add-on links customer to live vehicle progress. [xtime-broad-1] DMS reads — see platform scope: unknown — Not established by the reviewed public evidence. [] DMS writes — see platform scope: unknown — Not established by the reviewed public evidence. [] Video / inspection media: documented — Vendor-reported capability; module and deployment scope require confirmation. [xtime-broad-0] Estimates / repair approval: documented — Vendor-reported capability; module and deployment scope require confirmation. [xtime-broad-0] payments: documented — Vendor-reported capability; module and deployment scope require confirmation. [xtime-broad-0] scheduling: documented — Vendor-reported capability; module and deployment scope require confirmation. [xtime-broad-0] AI assistance / engagement: unknown — Not established by the reviewed public evidence. [] AI autonomous workflow: unknown — Not established by the reviewed public evidence. [] Consent / opt-out: unknown — Not established by the reviewed public evidence. [] Immutable audit log: unknown — Not established by the reviewed public evidence. [] api: unknown — Not established by the reviewed public evidence. [] export: unknown — Not established by the reviewed public evidence. [] multilingual: unknown — Not established by the reviewed public evidence. [] Tekion payment writeback: unknown — Not established by the reviewed public evidence. [] Tekion automatic appointment booking: unknown — Not established by the reviewed public evidence. [] Native MMS (not video links): unknown — Not established by the reviewed public evidence. [] Automated reminders / workflow messages: documented — Initial check-in SMS links to progress; not proof of an SMS at every status change. [xtime-broad-1] voice to text: unknown — Not established by the reviewed public evidence. [] Multiple rooftops: unknown — Not established by the reviewed public evidence. [] webhooks: unknown — Not established by the reviewed public evidence. [] Conversation history (not immutable audit): unknown — Not established by the reviewed public evidence. [] retention: unknown — Not established by the reviewed public evidence. [] pricing: unknown — No validated current applicable price captured. [] Limits: Vendor evidence only; no installed integration tested. Sources: xtime-broad-0: Xtime: product evidence — https://xtime.com/wp-content/uploads/sites/2/2023/01/XTIME-Subaru-Spectrum-Brochure-2023.pdf (checked 2026-10-16; published 2023-01) xtime-broad-1: Service Tracker — https://cloud.e.xtime.com/servicetracker/ (checked 2026-10-16; published not recorded)