{
  "schema_version": 1,
  "title": "US dealer groups and rooftop websites",
  "introduction": "Compare public website features and vendor evidence while keeping group-level statements separate from observations at individual dealerships.",
  "coverage": "Purposive initial cohort: 16 groups/businesses and 15 representative rooftop/campus service pages. Not a top-16 ranking, exhaustive national census or group-wide technology inventory. Public-company and regional multi-rooftop selections use official scale evidence; incompatible counts remain qualified. CarMax, Carvana and EchoPark have distinct business models.",
  "research_date": "2026-10-16",
  "records": [
    {
      "id": "dealer-group-lithia-driveway",
      "name": "Lithia & Driveway",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Lithia Toyota of Medford",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Lithia & Driveway: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Undated homepage claims 466 global stores, not a US-only count.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Lithia Toyota of Medford",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Online service request page directs oil-change appointments to telephone.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Page promises an upfront repair estimate before work.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s4"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "No specific vendor identity established in this sample; do not infer a backend from generic UI.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.lithia.com — /",
          "url": "https://www.lithia.com/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.lithia.com — /service-locations/index.htm",
          "url": "https://www.lithia.com/service-locations/index.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.lithiatoyotamedford.com — /service/service-appointment-request.htm",
          "url": "https://www.lithiatoyotamedford.com/service/service-appointment-request.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s4",
          "title": "www.lithiatoyotamedford.com — /service/default.htm",
          "url": "https://www.lithiatoyotamedford.com/service/default.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-autonation",
      "name": "AutoNation",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: AutoNation Toyota Thornton Road",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "AutoNation: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Service locator displays 257 stores: service locations, not total franchise count.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "AutoNation Toyota Thornton Road",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Online scheduler launch, email/text reminders and complimentary multi-point inspection are stated.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2",
            "s1"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Service financing disclosure names Sunbit Now, LLC. This identifies financing, not messaging or payment processing generally.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.autonation.com — /service",
          "url": "https://www.autonation.com/service",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.autonationtoyotathorntonroad.com — /service/schedule/appointment.htm",
          "url": "https://www.autonationtoyotathorntonroad.com/service/schedule/appointment.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-penske-automotive",
      "name": "Penske Automotive Group",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Acura North Scottsdale",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Penske Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "US-filtered directory reports 197 locations, including collision centers; not directly comparable to dealership totals.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Acura North Scottsdale",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Schedule Service page and Accessibility Menu label appear; extracted page indicates JavaScript required for scheduler. No accessibility compliance assessment.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "No specific vendor identity established in this sample; do not infer a backend from generic UI.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.penskeautomotive.com — /locations/",
          "url": "https://www.penskeautomotive.com/locations/?country=United+States",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.acuranorthscottsdale.com — /schedule-service",
          "url": "https://www.acuranorthscottsdale.com/schedule-service",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-group1",
      "name": "Group 1 Automotive",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Group 1 Toyota Albuquerque",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Group 1 Automotive: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "July 30, 2026 results state 251 US/UK dealerships. August 11 news index states 249. Different dates and international scope retained; no single normalized current count.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Group 1 Toyota Albuquerque",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Group directory links rooftops to service scheduling and includes legacy-name domains alongside renamed stores.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "August 11 news index reports a different store count from July 30 results.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s4"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "No specific vendor identity established in this sample; do not infer a backend from generic UI.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.group1corp.com — /2026-07-30-Group-1-Automotive-Reports-Second-Quarter-2026-Financial-Results",
          "url": "https://www.group1corp.com/2026-07-30-Group-1-Automotive-Reports-Second-Quarter-2026-Financial-Results",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.group1auto.com — /service/",
          "url": "https://www.group1auto.com/service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.group1toyotaalbuquerque.com — /service/schedule-service/",
          "url": "https://www.group1toyotaalbuquerque.com/service/schedule-service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s4",
          "title": "www.group1corp.com — /news",
          "url": "https://www.group1corp.com/news",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-sonic",
      "name": "Sonic Automotive / EchoPark",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Town and Country Toyota",
      "classification": "Franchised group with used-retail subbrand",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Sonic Automotive / EchoPark: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Undated corporate homepage says over 100 stores and over 25 brands.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Town and Country Toyota",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Rooftop states video/text/phone updates and phone-based scheduling, approvals and payment.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "EchoPark uses a separate owner/warranty claims model; do not assume equivalent public service departments.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s4",
            "s5"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Corporate privacy and accessibility statements are linked; presence does not establish compliance.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s6",
            "s7"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Corporate footer credits Dealer.com; no group-wide rooftop technology inference.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Town and Country Toyota names Sunbit for service financing.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "EchoPark owner page names Fidelity Warranty Services for claims.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s4"
          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        },
        {
          "label": "Sample rooftop scheduler boundary",
          "value": "Town and Country Toyota, Charlotte: the scheduling page embeds consumer.xtime.com and directs recall scheduling to 855-219-7112. This is a rooftop page observation, not proof of completed bookings, a particular module or Sonic-wide adoption.",
          "evidence": "public_page_statement",
          "source_ids": [
            "tct-scheduler"
          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.",
        "Scheduler and recall-routing evidence was reread through public extraction on October 16, 2026. Published phone routing does not establish technical impossibility of online recall booking or phone responsiveness."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.sonicautomotive.com — /",
          "url": "https://www.sonicautomotive.com/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.sonicautomotive.com — /all-locations.htm",
          "url": "https://www.sonicautomotive.com/all-locations.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.townandcountrytoyota.com — /service/index.htm",
          "url": "https://www.townandcountrytoyota.com/service/index.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s4",
          "title": "www.echopark.com — /owners",
          "url": "https://www.echopark.com/owners",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s5",
          "title": "www.echopark.com — /faq",
          "url": "https://www.echopark.com/faq",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s6",
          "title": "www.sonicautomotive.com — /accessibility-statement.htm",
          "url": "https://www.sonicautomotive.com/accessibility-statement.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s7",
          "title": "www.sonicautomotive.com — /privacy.htm",
          "url": "https://www.sonicautomotive.com/privacy.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "tct-scheduler",
          "url": "https://www.townandcountrytoyota.com/toyota-service/schedule.htm",
          "title": "Town and Country Toyota scheduler: iframe and recall instructions",
          "checked_at": "2026-10-16",
          "published_at": null,
          "access_note": "Public text extraction reread October 16, 2026; earlier direct HTML observation in handoff. No booking test."
        }
      ]
    },
    {
      "id": "dealer-group-asbury",
      "name": "Asbury Automotive Group",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Nalley Toyota Union City",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Asbury Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Large public group; February 5, 2026 filing identified, but latest precise store count was not extracted.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Nalley Toyota Union City",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Community page explicitly identifies Asbury parent.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Appointment page contains a carappt.com iframe; operator/product identity not inferred.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Observed embedded domain",
          "value": "carappt.com is an observed embedded domain, not a verified corporate vendor identity.",
          "evidence": "observed_ui",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Scheduler operator/product identity not established from the embedded domain.",
          "evidence": "unknown",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.",
        "Corporate homepage returned HTTP 429 during research; no bypass attempted. Latest count and full current Clicklane deployment remain unconfirmed."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "asburyautomotivegroupinc.gcs-web.com — /static-files/850edb8a-ea62-4c39-a7d8-344b848bd4ed",
          "url": "https://asburyautomotivegroupinc.gcs-web.com/static-files/850edb8a-ea62-4c39-a7d8-344b848bd4ed",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.toyotaofunioncity.com — /community.htm",
          "url": "https://www.toyotaofunioncity.com/community.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.toyotaofunioncity.com — /service/schedule-appointment.htm",
          "url": "https://www.toyotaofunioncity.com/service/schedule-appointment.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-hendrick",
      "name": "Hendrick Automotive Group",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Hendrick Honda Charlotte",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Hendrick Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Corporate history page claims 104 dealership locations, 142 franchises and 13 states; counts are different measures.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Hendrick Honda Charlotte",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Page claims booking without an account, advisor selection, technician text updates and approval of estimates before work.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Hendrick Honda Charlotte scheduling-page footer credits Dealer Inspire for the website. The scheduler backend, DMS/CRM, contract and Hendrick-wide adoption remain unknown.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.",
        "Dealer Inspire is a website footer credit, not a scheduler or group-wide contract finding. Public text extraction was independently reread October 16, 2026; prior direct-HTTP verification was blocked with 403 and was not bypassed."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.hendrickcars.com — /corporate-history.htm",
          "url": "https://www.hendrickcars.com/corporate-history.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.hendrickcars.com — /dealership/directions.htm",
          "url": "https://www.hendrickcars.com/dealership/directions.htm",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.hendrickhonda.com — /service/schedule-service/",
          "url": "https://www.hendrickhonda.com/service/schedule-service/",
          "checked_at": "2026-10-16",
          "checked_by": "Independently reread public text extraction October 16, 2026. Earlier direct HTTP attempt returned 403; no bypass or booking test."
        }
      ]
    },
    {
      "id": "dealer-group-ken-garff",
      "name": "Ken Garff Automotive Group",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Ken Garff Honda Downtown",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Ken Garff Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Homepage displays selected state counts: Utah 28, California 11, Texas 8, Iowa 7, Arizona 4 and Colorado 2. These are not summed into a complete total.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Ken Garff Honda Downtown",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Service request with follow-up confirmation, financing link, complimentary MPI and prepaid AdvantageCare maintenance are described.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3",
            "s2"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "No specific vendor identity established in this sample; do not infer a backend from generic UI.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.kengarff.com — /",
          "url": "https://www.kengarff.com/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.kengarff.com — /service/",
          "url": "https://www.kengarff.com/service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.kengarffhondadowntown.com — /service/",
          "url": "https://www.kengarffhondadowntown.com/service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-holman",
      "name": "Holman Automotive",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Holman Toyota",
      "classification": "Franchised group and fleet business",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Holman Automotive: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Official retail page describes dozens of US dealerships; fleet supplier locations are a separate measure.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Holman Toyota",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Schedule Service page has embedded frames and Chat With Us/Text Us entry points. No conversation or appointment initiated.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Group retail page describes online deal customization.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "No specific vendor identity established in this sample; do not infer a backend from generic UI.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.holman.com — /automotive-retail/",
          "url": "https://www.holman.com/automotive-retail/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.holman.com — /contact/holman-locations/",
          "url": "https://www.holman.com/contact/holman-locations/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.holmantoyota.com — /service/schedule-service/",
          "url": "https://www.holmantoyota.com/service/schedule-service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-mclarty",
      "name": "McLarty Auto Group",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: McLarty Honda",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "McLarty Auto Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "About page claims 13 Arkansas rooftops and discusses Arkansas/Missouri/Mississippi. Do not equate this entity with every McLarty-related business.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "McLarty Honda",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Rooftop scheduler labels xTime Service App.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Group offers buy-from-home/home delivery and states MPI is included with service.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s4",
            "s5"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Xtime named by rooftop scheduler label; Dealer Inspire credited in rooftop footer; AudioEye link present. None proves group-wide deployment or compliance.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Group location landing page credits DealerOn, distinct from rooftop footer evidence.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s6"
          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.",
        "Group/affiliated-entity boundaries require further validation."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.mclartyauto.com — /aboutus.aspx",
          "url": "https://www.mclartyauto.com/aboutus.aspx",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.mclartyauto.com — /serviceapptform",
          "url": "https://www.mclartyauto.com/serviceapptform",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.mclartyhonda.com — /service/schedule-service/",
          "url": "https://www.mclartyhonda.com/service/schedule-service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s4",
          "title": "www.mclartyauto.com — /",
          "url": "https://www.mclartyauto.com/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s5",
          "title": "www.mclartyauto.com — /why-service-with-us.html",
          "url": "https://www.mclartyauto.com/why-service-with-us.html",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s6",
          "title": "www.mclartyauto.com — /little-rock.html/",
          "url": "https://www.mclartyauto.com/little-rock.html/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-serra",
      "name": "Serra Automotive",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Al Serra Auto Plaza",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Serra Automotive: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Official homepage states 63 dealerships, 91 franchises, 27 brands and eight states.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Al Serra Auto Plaza",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Multi-brand campus advertises online service scheduling and routes users to individual franchises.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "No specific vendor identity established in this sample; do not infer a backend from generic UI.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.serrausa.com — /",
          "url": "https://www.serrausa.com/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.alserra.com — /schedule-service",
          "url": "https://www.alserra.com/schedule-service",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-victory",
      "name": "Victory Automotive Group",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Auburn Honda, California",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Victory Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Locations page says 70+; About page says more than 60. Research also found a legacy near-60 claim; exact current total unresolved.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Auburn Honda, California",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Service scheduling/status entry point and Car Doc maintenance membership promoted.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2",
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "About page states more than 60, differing from locations page.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s4"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "No specific vendor identity established in this sample; do not infer a backend from generic UI.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.",
        "Legacy near-60 source URL was not supplied in this handoff; do not treat it as independently verified or choose a total from these incompatible claims."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.victoryautomotivegroup.com — /locations/",
          "url": "https://www.victoryautomotivegroup.com/locations/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.auburnhonda.com — /service/",
          "url": "https://www.auburnhonda.com/service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.auburnhonda.com — /",
          "url": "https://www.auburnhonda.com/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s4",
          "title": "www.victoryautomotivegroup.com — /about-us/",
          "url": "https://www.victoryautomotivegroup.com/about-us/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-morgan",
      "name": "Morgan Auto Group",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Toyota of Tampa Bay",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Morgan Auto Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Homepage states 70+ dealerships and 31 brands.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Toyota of Tampa Bay",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Public appointment request, MPI among services, financing and service specials are described.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3",
            "s2"
          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "Morgan says new vendors are investigated only when a dealership has presented a strong use case.",
          "evidence": "official_statement",
          "source_ids": [
            "s4"
          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Corporate FAQ footer credits Dealer Inspire and links AudioEye. This is corporate-site evidence, not group-wide rooftop adoption or accessibility compliance.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s4"
          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.morganautogroup.com — /",
          "url": "https://www.morganautogroup.com/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.morganautogroup.com — /dealers/toyota-of-tampa-bay/",
          "url": "https://www.morganautogroup.com/dealers/toyota-of-tampa-bay/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.toyotaoftampabay.com — /toyota-schedule-service",
          "url": "https://www.toyotaoftampabay.com/toyota-schedule-service",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s4",
          "title": "www.morganautogroup.com — /frequently-asked-questions/",
          "url": "https://www.morganautogroup.com/frequently-asked-questions/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-walser",
      "name": "Walser Automotive Group",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: Walser Toyota",
      "classification": "Franchised group",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Walser Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Multi-state directory and acquisition history establish regional scale; no precise verified count captured.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "Walser Toyota",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Online scheduling with loaner requests and online/phone estimates are stated.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Group explains Explore Payment Options digital-retail pricing.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s4"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "No specific vendor identity established in this sample; do not infer a backend from generic UI.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.walser.com — /locations/",
          "url": "https://www.walser.com/locations/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.walser.com — /service/schedule-service/",
          "url": "https://www.walser.com/service/schedule-service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "www.walsertoyota.com — /service/schedule-service/",
          "url": "https://www.walsertoyota.com/service/schedule-service/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s4",
          "title": "www.walser.com — /about-us/why-walser/",
          "url": "https://www.walser.com/about-us/why-walser/",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-carmax",
      "name": "CarMax",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Group context plus one sample: CarMax Jacksonville",
      "classification": "Used-vehicle omnichannel retailer",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "CarMax: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "Nationwide official state directory; not a franchised dealer group.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "CarMax Jacksonville",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "CarMax service centers use telephone scheduling; RepairPal online scheduling is offered. Service-department availability varies by store.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "Jacksonville page displays chat and 24/7 text-support entry points; no messages sent.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s3"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "CarMax names RepairPal as repair partner and online service route.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s2"
          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Separate consumer repair-network routing and warranty workflows from franchised-dealer scheduling. Validate with the organization before treating this as a requirement.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.",
        "Representative URL is an official production host returned by search; canonical consumer URL should be reconciled in a later pass. Text-support entry point does not establish repair-order advisor texting."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.carmax.com — /stores",
          "url": "https://www.carmax.com/stores",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s2",
          "title": "www.carmax.com — /service",
          "url": "https://www.carmax.com/service",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        },
        {
          "id": "s3",
          "title": "stores-static-prod-west-site.carmax.com — /stores/7148",
          "url": "https://stores-static-prod-west-site.carmax.com/stores/7148",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    },
    {
      "id": "dealer-group-carvana",
      "name": "Carvana",
      "geography": "United States sample; scale figures may include international operations as stated",
      "scope": "Corporate repair-network workflow; no rooftop sample",
      "classification": "Used-vehicle online retailer",
      "status": "Initial public-source sample; no interactive usability test",
      "summary": "Carvana: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.",
      "claims": [
        {
          "label": "Official scale statement",
          "value": "National digital retailer with repair-network model; not equivalent to franchised service rooftops.",
          "evidence": "official_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Directory and affiliation evidence",
          "value": "Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Sample rooftop or campus",
          "value": "No owned public retail service rooftop asserted; repair-network model kept separate.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Public website feature or statement",
          "value": "My Cars service/repair workflow directs users to in-network shops; SilverRock claims approval and direct shop payment are stated.",
          "evidence": "public_page_statement",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Named vendor evidence",
          "value": "Carvana names SilverRock for warranty/repair workflows.",
          "evidence": "vendor_credit",
          "source_ids": [
            "s1"
          ]
        },
        {
          "label": "Publicly stated buying requirement",
          "value": "None established in this pass.",
          "evidence": "unknown",
          "source_ids": [

          ]
        },
        {
          "label": "Proposed evaluation requirement",
          "value": "Separate consumer repair-network routing and warranty workflows from franchised-dealer scheduling. Validate with the organization before treating this as a requirement.",
          "evidence": "inference",
          "source_ids": [

          ]
        }
      ],
      "limitations": [
        "Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.",
        "DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified."
      ],
      "sources": [
        {
          "id": "s1",
          "title": "www.carvana.com — /repairs",
          "url": "https://www.carvana.com/repairs",
          "checked_at": "2026-10-16",
          "checked_by": "delegated public-page research; no end-to-end interaction"
        }
      ]
    }
  ],
  "provenance": "Official public pages reviewed through search and text extraction on October 16, 2026, with independent spot checks. These findings are not interactive usability tests. No forms, appointments or conversations were submitted. Publication dates and observation dates are distinct.",
  "next_pass": [
    "Reconcile a canonical roster against dated filings and US directories.",
    "Enumerate and deduplicate rooftops, campuses, aliases, acquisitions and redirects with ownership effective dates.",
    "Inspect representative OEM/geographic variants using public browsing without form submission.",
    "Capture service CTA destinations, vendor credits, accessibility/privacy sources and dates.",
    "Validate proposed buying requirements only through separately authorized outreach."
  ],
  "publication_status": "research release"
}